Senior Operations Manager

Who We Are

About the Team

What You'll be Doing:

• Working with the Head of Operations to execute business strategies in alignment with team and company priorities.
• Driving improvements and optimisations across Product, Compliance, Customer Support & Growth.
• Be able to understand and interpret data and draw actionable insights.
• Ability to coordinate and execute multiple cross-functional projects at the same time.
• Be a local expert in user behaviour and regulatory requirements.

What We Look For in You:

• Be hands-on, execution-oriented, willing, and able to drive the progress of existing projects as well as plan the delivery of new activities.
• Strong project management skills and a history of delivering on objectives.
• A track record of developing and implementing effective processes.
• A proven ability to work between cross-functional teams, including a self starter mentality when it comes to picking up new concepts.
• Bachelor's Degree in Law, Accountancy, Finance, Economics or in a related subject or equivalent practical experience
• Proven ability to work within and meet deadlines in a fast-paced environment.
• Self-motivated, critical thinker and adept at working independently and in a dispersed team environment covering multiple and varied tasks.
• Intuitive, highly ethical and comfortable to question and challenge.
• Strong communication and presentation skills in English, both verbal and written.
• Comfortable using AI tools as a productivity lever, and genuinely curious about how emerging technology can streamline processes and improve output quality.

Nice to Haves:

• Prior experience in a crypto exchange, FinTech or other start up in a regulated industry.
• Prior experience working in a multinational or matrix environment.
• Interest in crypto or trading.