Payments Quality Analyst

Betsson Group recrute un(e) Payments Quality Analyst à Malta. Relown vous aide à décrocher l'entretien et gère votre installation à Malte (visa, logement, banque) pendant que vous vous concentrez sur le job.

Le poste

The function of the Payments & Fraud Trainer and Quality Analyst is to ensure that all Payments Analyst and Shift Leaders are fully trained on their required tasks

Main Responsibilities:

The main responsibilities include but are not limited to:

• Acclimate new hires to the business and conduct orientation sessions as well as be of support and a mentor.
• Create comprehensive and effective training and knowledge/skill developing programme.
• Liaising with managers to determine training needs and schedule training sessions.
• Direct structured learning experiences and monitor their quality results.
• Conducting of periodical refresher training and tests to ensure both PA and SL are at an optimal level of skill and knowledge.
• Assess training effectiveness to ensure incorporation of taught skills and knowledge into employees work behaviour.
• Gathering of information relevant to the teams, compiling and updating of knowledge base.
• Upkeep of Knowledgebase
• Deliver training courses.
• Periodically evaluate ongoing training programs to ensure that they reflect any changes and still relevant to current practises.
• Stay updated with new trends, tools, and processes.
• Scoping of information when new PSP’s are introduced, prepare articles and relevant training.
• Be the point of reference for the Payments Analyst/Shift Leaders when questions arise, 2nd opinion required and validation on action taken is needed.
• Agent’s quality reviews
• In conjunction with the Team Leaders, check, analyse and report Payments Analysts and Shift Leader quality results. To fill in Training Documents and reports
• To create and schedule in new training groups.
• Assist in day-to-day tasks when needed

Requirements for the role:

• At least 2 years experience in Payments and Fraud
• Prior experience as a trainer or a similar position
• Prior Customer support experience
• Excellent interpersonal and communication skills.
• Excellent organizational skills.
• Excellent presentation, and problem-solving skills
• Excellent people management skills
• Ability to work efficiently in a fast-paced environment

Décrocher ce poste à Malte, c'est aussi s'y installer

Postuler à un poste de data & ia à Malte quand on est francophone, ce n'est pas seulement un entretien : il y a le permis ou le visa à obtenir, un logement à trouver, un compte bancaire à ouvrir et un budget à anticiper. C'est précisément ce que Relown prend en charge pour vous, de A à Z, pour que vous arriviez l'esprit tranquille et prêt à commencer votre poste.

Préparez votre installation à Malte avec nos guides :

• obtenir votre permis de travail
• vous loger à Malte
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• estimer votre budget mensuel