Senior VIP Relationship Manager, CIS

Who We Are

About the Opportunity

What You’ll Be Doing

• Primary point of contact for a number of actively trading VIP clients.
• Expanding relationships with existing customers by sustained communication, understanding of their needs, supporting inquiries.
• Support users to navigate OKX range of product offerings, VIP structure, and key updates and changes on the OKX platform and products.
• Offer and manage VIP upgrades and various product configurations.
• Responsible for the revenue growth from trusted accounts and scaling business partnership
• Actively contribute to the regional strategies that align with the overall company goals, recommend and see through objectives, targets, and action plans, keeping to timelines.
• Support Product & Engineering lines for product development activities
• Active involvement in regional online and offline marketing activities and business events; stay up-to-date with industry/product/social trends and customers’ views and attitudes.
• Comply with the company’s guidelines and practices.
• Monitor competitor activity, analyze market trends, and provide insights to improve OKX VIP offerings.

What We Look For In You

• Account management experience in Cryptocurrency, Finance, FX, or any related space
• Strong client management skills including maintaining strong relationships, organizing client profiles and incentivising client business activities.
• Solid project management skills and the ability to manage multiple priorities and deadlines
• Strong analytical and problem-solving skills and enthusiasm with a data-driven approach
• Understanding of trading systems and API is a strong plus.
• Open to business traveling to CIS, MENA, SEA or other regions if required.
• Good communication skills and ability to collaborate with diverse and international internal teams and external partners; experience working with key stakeholder management; Able to work with stakeholders across different levels
• Being fluent in English and native Russian is a must.