Client Service Analyst - Livechat (Seychelles, French&Creole required)
Bybit recrute un(e) Client Service Analyst - Livechat (Seychelles, French&Creole required) à Abu Dhabi, UAE. Un poste ouvert aux francophones : Relown vous aide à décrocher l'entretien et gère votre installation à Dubaï (visa, logement, banque) pendant que vous vous concentrez sur le job.
Le poste
About Us
Responsibilities
- Support clients on all inquiries via live chat or email
- Ensure efficient and excellent customer service experience provided
- Be well equipped with the Company's platform/product including keeping abreast of general market conditions
- Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
- Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
- Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
- Continuously seek improvement to enhance team’s performance and work efficiency including overall work process
- Support leaders in supervising and manage manpower to ensure sufficient coverage for livechat operations including email, as per business requirements
- Assist in overseeing team performance and ensure all members consistently achieve and maintain high KPIs
- Provide coaching and training to all members, including case sharing for error / incidents prevention
- Monitor team specific challenges and situations, working proactively to meet team and BU OKRs
- Analyze performance data and prepare detailed reports providing analysis, and solutions to problems
- Develop and execute hands-on in continuous improvement for the team in terms of performance, manpower and process enhancement
- Act as bridge of communications across departments and internal division to ensure operations and project-collaborations are effective and results-driven
- To be operationally-ready by handling livechat and email personally whenever necessary, including standby for emergency outtage.
Requirements
- Preferably customer service with experience handling external vendors, government agencies or related regulatory / compliance relations.
- Candidate possess bachelor degree in finance / economics / mathematics or any related capacity
- Min 5-7 years of customer service experience, with 2-3 years of supervisory or management responsibilities.
- Ideally familiar with frontline operations (Livechat and Email) in fast-paced industries like Financial institutions, Fintech / Banking / Investment / call-center environment
- Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
- Proficient in English & French & Creole in communication and writing in order to liaise with dedicated market counterparts
- Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
- Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
- Able to perform 5 days' rotational shift work including weekends & Public Holidays
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Décrocher ce poste à Dubaï, c'est aussi s'y installer
Postuler à un poste de data & ia à Dubaï quand on est francophone, ce n'est pas seulement un entretien : il y a le permis ou le visa à obtenir, un logement à trouver, un compte bancaire à ouvrir et un budget à anticiper. C'est précisément ce que Relown prend en charge pour vous, de A à Z, pour que vous arriviez l'esprit tranquille et prêt à commencer votre poste.
Préparez votre installation à Dubaï avec nos guides :
Questions fréquentes
Faut-il un visa pour travailler à Dubaï sur ce poste ?
Oui : l'employeur sponsorise votre visa de résidence et votre Emirates ID. Relown vous guide à chaque étape.
Comment me loger à Dubaï une fois recruté ?
Contrat Ejari, chèques annuels et dépôt de garantie : les règles sont dans notre guide du logement à Dubaï.
Paie-t-on des impôts sur le salaire à Dubaï ?
Non : 0 % d'impôt sur le revenu aux Émirats. Voir notre guide résidence & fiscalité.
Comment ouvrir un compte bancaire à Dubaï ?
Il faut d'abord votre visa de résidence et votre Emirates ID. Détails dans notre guide bancaire Dubaï.
